Billing, Plans, and Account Management

Written By Andy Peters

Last updated 6 months ago

How does billing work?

Monthly billing:

  • Charged on the same date each month

  • Overage minutes appear on next invoice

  • Cancel anytime, keep access through billing period

Annual billing (30% discount):

  • Pay for 12 months upfront

  • Same overage rates as monthly

  • Pro-rated refund not available if canceling early

  • Keep full access through the annual period

When should I upgrade my plan?

Consider upgrading when:

  • Overage charges exceed the cost difference between plans for 2+ months

  • You're consistently using 80%+ of included minutes

  • You need additional properties or features

  • Your call volume is growing steadily

Example: Starter plan at $129 includes 150 minutes. If you're using 250 minutes monthly (100 overage × $0.50 = $50 extra), upgrading to Professional at $299 saves you money and includes 250 minutes.

How do I change plans?

  1. Navigate to Settings → Billing in your Doorkeep dashboard

  2. Click "Manage Subscription" to open the Stripe billing portal

  3. Select "Update plan" to see available options

  4. Choose your new plan and confirm

Upgrading: Immediate access to new plan features. Pro-rated charge for the remainder of your billing period.

Downgrading: Takes effect at your next billing cycle. You keep current plan features until then.

Need help? Email us anytime at hello@doorkeep.co - we're happy to walk you through the process or handle it for you.

What's included in my plan vs. what costs extra?

Always included (all plans):

  • Unlimited properties

  • Unlimited team members

  • All AI features and emergency detection

  • Call recordings and transcripts

  • Email support

  • Regular product updates

Only extra cost:

  • Minutes beyond your plan's inclusion

  • Your Twilio costs (phone numbers ~$1/month, calls ~$0.02/minute)

How do I cancel my account?

  1. Go to Settings → Billing in your Doorkeep dashboard

  2. Click "Manage Subscription" to open the Stripe billing portal

  3. Select "Cancel plan" and follow the prompts

  4. You'll keep full access through your current billing period

  5. Export any data you need before your period ends

  6. Your phone numbers remain yours (they're in your Twilio account)

No cancellation fees, no questions asked. If you need any help with cancellation or have concerns about your service, email us at hello@doorkeep.co - we'd rather solve any issues than see you go, but we'll always respect your decision.