Getting Started with Doorkeep

What is Doorkeep and how does it work?

Doorkeep is an AI receptionist that answers 100% of your property calls, 24/7. When residents, vendors, or prospects call your property, our AI immediately answers, understands their needs, and takes appropriate action - whether that's routing an emergency to you at 2am, creating a maintenance ticket for tomorrow, or answering a simple question about pet policies.

How quickly can I get started?

Most property managers are taking AI-answered calls within 15 minutes to 2 hours of starting setup. Here's the typical timeline:

• Minutes 1-5: Create your Doorkeep account and add your properties

• Minutes 6-10: Connect your phone numbers (existing or new)

• Minutes 11-15: Configure business hours and emergency contacts

• Minutes 16-30: Customize property-specific information (amenities, policies, etc.)

• Hour 2: Fine-tune advanced settings and test calls

What information do I need to provide during setup?

Essential information (required to start):

• Property names and addresses

• Business hours for each property

• Emergency contact information

• After-hours routing preferences

Property-specific details (can add later):

• Amenities and features

• Pet policies and restrictions

• Parking information

• Maintenance troubleshooting guides

• Office locations and hours

• Leasing contact preferences

Can I test Doorkeep before going live?

Yes! During setup, you'll receive a test phone number to call and experience exactly how residents will interact with your AI assistant. You can make unlimited test calls to perfect your settings before switching your main property lines over to Doorkeep.